Seng sun, ceo of sunview software believes that the future of itsm will have embedded ai features that will help redefine the digital workplace. Dynamic mobile experience get quick access to all of changegear s critical processes and services from any device and from any location. By implementing an automated change process, you can eliminate adhoc, unplanned change. Keep end users informed end users automatically receive emails informing them of both the progress time of their submitted tickets and links to possible solutions. Sunview is also easy to do business with and you will be treated like a family member. However, when sunview reached out to us the ui on their website and topselling software suite changegear was outdated and in need of an update if the company was going to stay competitive within their industry. Sunview software claims to have pulled off the remarkable feat of delivering organisational change over tcpip. Changegear enables organizations to rapidly introduce change without sacrificing the quality of it service. Founded in 2003, sunview software is a leading provider of it service management software that helps companies build smarter, more responsive it services environments. At sunview, we pride ourselves on providing efficient solutions with great customer service. Sunview is committed to applying realworld use cases for ai and to build and deliver intelligent solutions to its customers. The changegear change management module is an easytouse and simpletodeploy solution giving it organizations a central point of control over the entire change process.
Resolve tickets faster changegear intelligently anticipates. The template manager lets you manage all of your templates from one window, rather than having to navigate from module to module. Livepulse offers outofthebox system and application monitoring essentials in the cloud. Sunview sun visual integrated environment for workstations, originally suntools was a windowing system from sun microsystems developed in the early 1980s. Creating custom modules in changegear sunview software, inc. Intelligent itsm software purposebuilt for the modern user. Jan 10, 2017 sunviews changegear 7 is said to bring realtime, predictive insights to service management requests without the need to hire a team of data scientists. Changegear s awardwinning service smart technology solution integrates big data and machine learning for a more positive experience. It provides a selfservice portal for business users to manage their it tickets and utilize the changegear knowledge base within the familiar sharepoint interface. The changegear selfservice portal provides a quick, easytouse tool for reporting, updating, and tracking incidents, finding help in knowledge base articles, finding quick links to other resources and more. Cons the company had received a bad wrap in the support area but that has significantly improved over the last 2 years. Using the changegear restful api to automatically log all changes performed by your devops team enables. You can edit your custom views using the view editor to edit custom views. It operations management livepulse offers outofthebox system and application monitoring essentials in the cloud.
View profile view profile badges get a job like daniels. Changegear enterprise is an easytouse and simpletodeploy solution giving it organizations a central point of control over the entire change process. Cloud or onpremises provide an integrated, singleplatform solution with flexible delivery options for both cloud and onpremises to meet the needs of your business. Yes, more than half of our conventional varieties are also offered through sunview organic meaning they are ccof certified and sustainably grown. Be extremely alert, this is a code red extreme warning from chokey the chimps crap factoid early warning service. Manage your physical and virtual assets changegear cmdb provides a comprehensive and integrated solution for collecting and managing it. Engage your users with automated smart responses to their in box that include relevant solution recommendations from the knowledge base. Artificial intelligence adds automation to it service. Nov 21, 2019 sunview software is an incredible opportunity for a gogetter and for someone who takes the ball and runs with it. Sunview softwares changegear suite of products provides an endtoend solution for automating and streamlining it services. For example, select the incident module to edit or create a custom view used for displaying tickets on the incident grid. Sunview software releases new ai features for itsm solutions.
Based on itil framework and intuitive design, changegear enables it organizations to streamline and automate change management process while achieving sox compliance. Sunview softwares changegear helps skagit county in washington state to manage through the covid19 crisis 04052020 14. Willow is an automated response system that helps you resolve issues without having to wait for a response from a staff user. Changegear smart responder works proactively to help end users resolve incidents while keeping them engaged during the entire ticket submission process. Thousands of customers since 1947 have enjoyed our products and you will too. You can view templates for each module, print or delete templates, and search for specific templates using the grid search function. Changegear is easy to use and customize for our needs and anytime i have had to contact customer support i have gotten quick knowledgeable responses and resolutions to my issues. Changegear represents an enterpriselevel change management software solution that allows you to plan your organizational change management strategies and takes into account volume and velocity of changes in large corporations.
Designed with the it infrastructure library itil best practices framework as a guiding principle, changegear tightly integrates. It is strongly recommended that the site is configured to use ssl. Editing custom views using the view editor changegear. Sunview software releases changegear 7 with service smart. Tightly integrating technology with process, changegear simplifies. Sunview is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. Sunview launched changegear service catalog in may of 2011 to allow companies to publish their it services in an easy to understand manner for their end users. Changegear is an industryleading itsm platform that helps organizations to better track, manage, and deliver critical services. Sunview software, provider of the changegear it service management itsm platform, was instrumental in supporting the it departments of skagit county, washington to. Boss solutions suite vs changegear 2020 feature and. Integrated remote support for sunview changegear service. Sunview software is a leading provider of it service management software that helps companies to better deliver, manage, and monitor it services across the enterprise.
Many would consider them a visionary or leadingedge company in the itsm industry. And with the powerful dragndrop customization capabilities of changegear, you can easily make changes to your new modules as needed. Changegear sharepoint integration meritides pointpath solution is a realtime integration between sharepoint and changegear. Changegear service management lays the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less.
To manage a full change management program, emails and spreadsheets are definitely not the way to go. Rep can start and view bomgar support sessions associated with an incident. Sunview solutions enable organizations to realize quick wins and gain fast roi. Changegear change management automate change management to support agility. A single platform solution for all of your itsm needs. Schools like ours are challenged to become more agile in adapting legacy. Changegear features training via documentation, webinars, live online, and in person sessions. Changegear and the sunview logo are trademarks of sunview software inc.
The span of sunview solutions allows organizations to realize quick wins, and gain fast roi. Daniel mcnally software engineer sunview software, inc. Sunview windows by lindsay are the best overall value to you as a homeowner for years to come. Automation tool, changegear can monitor hardware and software changes, alert it staff of unauthorized system changes and network access, and perform other system management activity.
Sunview software is committed to being a valued partner, and our goal is to expand the value that you receive. Changegear change management provides a browserbased centralized repository for all changes while providing powerful automations, multimodal workflows, customizable dashboards, and adhoc reporting. This includes solutions for service management, change management, configuration management, selfservice management and more. Service catalog is fully customizable through html so companies can create their service portal to make it easy for their end users to find the information they are looking for. Our customers in this playlist are ones who weve had the privilege to create customized solutions with. Sunview led is a unique environmentally conscientious company that combines breakthrough technologies for customized lighting solutions with affordable energy efficient programs. Changegearsharepoint integration a pointpath solution. Changegear s change management software provides it organizations with a way to implement builtin best practices, automate it change controls, and. Sunview softwares changegear is a flexible and scalable change management tool. Changegear uses the latest innovations in machine learning and big data processing technology built on apache spark for advanced automations and analytics. Quickly enter recurring tickets or models into changegear by creating a template from the ticket.
Using existing help requests and knowledge base kb articles, willow can provide potential solutions to incidents before a ticket has to be submitted. Sunviews flagship product, changegear, is an integrated, it service management platform for automating it best practices. The modern enterprise requires a flexible itsm platform solution capable of managing, maintaining and configuring a myriad of digital services for all part of the business, not just it. Changegear is a fully integrated, costeffective service desk, change management, release management, and configuration management, cmdb, solution.
The ultimate guide to itsm in the modern enterprise. Since using changegear, we have experienced a reduced time to close by more than 60% and decrease in the number of open requests by. Sunview software competitors and alternatives in it. Sunview software may grant ordering activity either a named user license or a concurrent user license, subject to the terms below. Prweb february 18, 2019 sunview software, a provider of it service management solutions for the enterprise, celebrate in the customer success statistics for adopters of its awardwinning willow ai and machine learning platform built within changegear. Changegear complies to itil standards and offers components for managing incidents, problems, changes and configurations. Changegear provides realtime visibility of incidents enabling ramp up of response times and business communication during the peak of our global pandemic. Sunview software grants to ordering activity, and ordering activity accepts, the nonexclusive, nontransferable limited right to use the software in object code form only, and only on a single computer. Sunviews flagship product, changegear, is based on itil it infrastructure library best practices. Changegear by sunview is a cloudbased enterpriselevel it help desk solution that helps businesses to track, manage and control it services. Sep 21, 2016 sunviews release of changegear 7 comes at a pivotal time for it teams, who continue to struggle to create proactive service solutions that meet the increasing demands of their end users while. Using the changegear restful api to automatically log all changes performed by your devops team enables you to capture. Find sunview content like ebooks, white papers, videos, testimonials, webinars and more. Integrated remote support for sunview changegear service desk.
Sunview software is an incredible opportunity for a gogetter and for someone who takes the ball and runs with it. Lindsay windows north mankato, mn union, mo warrenville, il attractive appearance the sunview vinyl window is designed to enhance the appear ance of your home our maintenance. Changegear provided our department the visibility needed to prioritize and allocate resources. Change and configuration management for government.
It was included as part of sunos, suns unix implementation. By sunview software solutions for finance the proven it service management solution you can trust improve the speed, efficiency and governance of it operations while effectively managing risk and compliance. Sunview listens to their customers suggestions and is continually working to improve the product. Receive smart suggestions augment it staff while working tickets with smart suggestions that can recommend an incidents solution before its assigned. Sunview s flexible and simple solutions enable companies to better deliver, service, and. Sunview is highly committed to product development as evidenced by the latest features inherent to changegear v7. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for it and beyond. Creating and using templates sunview software, inc. Benefits are said to include improved user satisfaction and the ability to field more calls and trouble tickets in less time.
Changegear iteratively learns from your organizational data and gets smarter with each and every interaction on the service desk. A template creates a new ticket with many of the fields already filled out, similar to the duplicate action. Creating custom modules in changegear sunview software. Code red extreme crap factoid alert itil as a service from. Solutions for higher education sunview software, inc.
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